FAQs

Our returns policy is described and kept in our website. You can view this by visiting Dryburgh Shipping & Returns Policy

Delivery to local addresses is free, our local area is defined by post code in the store and on placing an order will automatically inform you that your delivery is free. All other deliveries are organised on a singular basis. We do this because of the area we serve and for our international delivery customers too. 

Yes, you can exchange items, please visit Dryburgh Shipping & Returns page for our full policy.

Gift cards are available and these are electronic. They can be fully or partially redeemed in store. If you are partially redeeming a gift card we will reduce the remaining balance electronically for you.

n simple terms, it is an Electrically Assisted Pedal Cycle (EAPC) also known as an EBike or pedelec. Most modern electric bikes have a power level adjustment which gives the rider the ability to set how much assistance they need and can even be turned off completely if required. All FreeGo electric bikes have 5 levels of assist and are still fitted with throttles (excluding crank drive Martin range) which will operate up to the full 25km/h (15.6mph) if the bike is being pedalled. It will only operate to 6km/h (walk mode) if pedals are stationary. With reference to the motor, you only need assistance as and when you need it, like:

• When riding up a hill
• When going on a long ride
• When riding in tough conditions, such as wind
• When you’re tired but need to get home

Yes, you dictate whether or not you select assistance and if so, what level of assist All FreeGo electric bikes have 5 levels of assist